Eureka Self Storage
LOT IMPROVEMENT UPDATE -- Ten more days of disruption.  As with many significant improvement projects, let's just say we discovered a few unexpected things.  We are having to dig deeper than expected.  Units 64-71;90-98 presently affected, but finished by Monday a.m.  Next 1/2 bay due to start Monday.  Will give #s by 8 a.m..   THANK YOU for your patience as we continue to make improvements to our facility.

FAQ Sheet for Existing Tenants


 

Helpful Links/Policies Overview

Although the following policies, practices, and helpful hints are covered during the process of executing a contract on a storage unit, this page is intended to be a FAQ sheet for existing Eureka Self Storage tenants:

 

Manager's Contact

Text or email mgr.esstorage@gmail.com. This account pops over to the managers cell phone.

 

Emergency Contact

The emergency contact is posted at the entry to the office.


Rent Due Date

Your rent is always due on the monthly "anniversary" date of the day you executed your self storage contract at Eureka Self Storage.  That date is on your contract, and is on the gate code card given to you on that day.


Pro-Rate Policy

Eureka Self Storage does not pro-rate rent.

Online Payments/Account Management

Please DO sign up for online payments.   We promise it is quick and easy.   Plus, it saves trees and postage costs, since all communications/reminders, etc. can be sent to you via email rather than the USPS.

HERE is the way to sign up online (ignore the instructions on the web site): hop on to the emove.com web site. At the top right hand of the web page, click on the “log in” link. On the log-in page, hit “lost/forgotten password” link. You will be resent a password to the email account you used when you provided information on your original rental contract. You may then sign in, and set up your account. If you do not have an email address on file with us in the office, you may email us at mgr.esstorage@gmail.com

, and we can update your tenant information. After that point, you may begin the sign-up process.


Late Fees

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Failed autopayments on credit/debit cards do not exempt a tenant from the 5/15/30 day fee-to-lien process.  It is the tenants responsibility to keep credit card information updated.

When a tenant is late on payments, the following actions occur:
After day five (5), the tenant's gate access is removed, in addition to a $10.00 late fee assessed to your account;

After day fifteen (15) in addition to the next $15.00 late fee assessment, your unit will be over-locked.

 At day thirty (30), your unit hits lien status, and an $85.00 fee is assessed. We will work with people who hit that stage of delinquency, but this does not in any way mitigate the seriousness of hitting lien stage. One of the benefits of renting with a family-owned, non-chain self-storage facility is that we'd prefer to treat people decently during difficult times. We do not move units quickly to auction/lien sale.  We would rather find an amicable solution to the problem at hand.